5 Easy Steps to Improving Your Security Guard Service
When property managers hire security guard companies they have an image in your mind of exactly what their contract security force will look like, but also often what they get is not what they envisioned. What we have discovered is that almost all security guard companies are capable of supplying the service that property managers want, but also often do not due to a lack of continuing quality management processes.
Safety guard companies are unlike any vendor a home supervisor usually hires. If you hire a painter, then you can see whether or not they are doing their jobs by looking at the walls. But when you hire a security guard business, how often can you see if the protector company is performing their job including running background checks and drug screenings, providing great training for your guards, and efficiently tracking and supervising your defenses. In the majority of instances they likely are, but it is important to implement a method of verification and quality management to ensure that issues connected with the deficiency of performing these jobs do not start to happen.
In this guide we’ll discuss five (5) easy steps to improving your security guard service and attaining what you picture as your ideal keyholding company london.
Screen Your Guards Qualifications
In many states, guards are mandated to have a predetermined level of training before they can start working as security guards. If your state is among those states, ensure your security guard company is compliant.
If you’re in a country where there are no state requirements for shield certificate, then inquire into the type of training that’s being supplied by your security company and ask yourself does it look decent.
It is also your security guard firm performing background and drug screenings on all your guards BEFORE they send them to your own property? If they’re, they should be supplying you with verifications. Otherwise, why?
Another excellent way to display if the protector is a good fit for your property is to conduct a brief”interview” to get a sense of the guard and to explain your expectations. This initial dialogue will tell you a lot about what to expect from that shield and it gives you a chance to request another shield if you think it is necessary.
Assess Guard Training
Though most security guard companies have a very comprehensive orientation that introduces each shield to the business itself, in several cases the guard’s orientation to his assigned land is not as complete. We predict the orientation for the assigned land”Website Specific Training”. Learn What your site specific training resembles:
• Can it happen at your property?
• How long is each officer trained?
• How long can the security firm double lender?
Determine the response to each of the questions and make sure they fit with what you believe is sufficient. You should even consider sitting in on your security guard business’s orientation and also your site special training to get an understanding of what goes on preparing a shield to work in your property.
Guard supervision is among the more important factors of good security guard service. When security companies provide poor supervision, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Lack of supervision also removes the opportunity for the protector to learn and better understand their duties. If the guards aren’t being supervised, they start to feel their job is not important and they start to see themselves as less of a part of the security team. When guards do not feel as part of your team it generally leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the arrangement of your contract, on-site supervisors might not be included. If your contract does not demand onsite oversight, how can your security guard firm remotely supervise its guards? Outside of the normal security firm field manager spot checks, the two methods of remote supervision that prove most successful are: Officer Tour Tracking Systems
If your guards are required to produce rounds of your property, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a remote means of tracking the guards while they’re on your property. These monitoring systems permit the security guard business to track the log and time the activity of these guards while they’re making rounds to various areas on your property. Many Officer Tour Tracking Systems can create reports which enable the security guard firm to quickly get an understanding of if the protector is making rounds. The property manager also needs to be given with an abridged version of those reports.
Along with Officer Tour Tracking systems, we have discovered that having a method for guards to check in frequently with the security guard company provides a way of earning sure each guard is safe and alert. By having guards check-in frequently with the security guard business, at least each 30 minutes, guards believe their safety is important and being awake and attentive is also an significant part their job.
Expand Your Guards
After hours inspections of your defenses are always great ways of finding out just what is occurring with your security while you aren’t there. During these inspections, make sure that you ask your security guards questions regarding their responsibilities and duties to ensure they understand their jobs. In fact, we suggest getting your security guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) by a licensed security adviser as part of your continuing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing precisely that. Bear in mind, when choosing a security adviser be sure the adviser is not actually a security guard business. If that’s the case, your audit is guaranteed to develop issues with your current security guard business.